In the web app or mobile app: sign in → open Settings (the gear icon) → Account security → Delete account. Enter your current password and type your account email to confirm. The deletion is processed immediately after the server verifies both.
2. If you cannot sign in
Use "Forgot password" on the sign-in screen to reset your password and then delete the account. If you no longer control the email address, contact [email protected]. We may ask for enough information to verify that you own the account before acting. Never send your password or a recovery link.
3. What is deleted
Deleting your account removes your profile, name, email, optional phone and avatar, language and region preferences, push tokens, active sessions, personal bookings and RSVPs where you are the account holder, slot watches and offers, support links, and the account's access credentials.
If you own an organization, deletion also removes the organization, its queues and events, its page content, operator and monitor access, and bookings made in those queues. Export anything you need first.
4. What is kept
Bookings and RSVPs you made with other organizers remain with those organizers so they can run their service and keep their records. Your account reference is removed and shows as a deleted user.
We may keep payment and financial records, invoices, fraud-prevention records and records needed for legal claims, tax or accounting. Consent audit records keep the accepted policy versions, time and a one-way email hash. A minimal deletion audit keeps the time, the one-way hash and whether the account owned an organization or a paid plan.
Support conversations held by Crisp and ordinary server backups may remain for their own limited retention periods. Email delivery logs addressed to your email are deleted.
5. If you own an organization
An owner account is linked to one organization. Deleting the account deletes that organization and all of its queues and events, including bookings made by customers. Paid periods are not refunded.
If you need to keep serving customers, do not delete the owner account until you have exported the data you need and communicated a closure to your customers. There is currently no self-service ownership transfer; contact support before deleting if you need to discuss options.
6. Subscriptions and payments
Deleting your account ends any active paid period immediately. Unused time is not refunded, and a pending checkout is failed so it cannot complete against a deleted account.
Payment and financial records may be retained as described above. If you believe a charge is wrong, contact [email protected] before or after deleting; we can still investigate using the order identifier.
7. Timing, confirmation and backups
Deletion takes effect immediately in the live service. We send a confirmation email to the address on the account. Data may remain in encrypted backups for a limited rotation period and is not used for any other purpose.
If you do not receive the confirmation, check your spam folder and contact support.
8. Contact
Questions about deletion, retention or a request you cannot complete in the app: [email protected]. You can also read the Privacy Policy and Terms of Service for the full data and contract terms.
Translations are provided for convenience. If a translated version differs from the English version, the English version prevails to the extent permitted by law.